Bug Report Form

When you submit your bug report, it will be entered into our database for  tracking purposes. After an initial assessment by our support department, the  resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

		Please enter the software in question and version. The version number is displayed in the about box (click on RBC Audio logotype in the settings window): Voice Tweaker Lite Voice Tweaker Pro Voice Tweaker DXi  Version:
		What operating system are you using? Windows 95 Windows 98 Windows ME Windows 2000 Windows NT Other  Other:
		Please enter a brief one-line description of the problem: (example:  "Editor doesn't respond to up-arrow under image")
		Enter the environment in which you experience the problem: (example: Sound Forge, Logic Audio, Sonar etc)

		If the problem is reproducible, please list the steps required to cause  it, leaving a blank line between steps: (example:  "1. Create a new file. 2. Insert some text ...") If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed: (note: it is much harder for us to fix non-reproducible bugs)
		If the problem causes any error messages to appear, please write down the  exact text displayed and enter it here:
		Please provide us with the following information in case we need to contact  you: Name: Phone: E-mail:

We may need to contact you for more information, such as if we have trouble  reproducing the problem you describe.

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Known Problems

The following is a list of some known problems with our software; we are working to correct them for the next release.

		Selecting other than “Normal font” size in Windows results in a garbled property page. Fixed in V3.01 (Lite/Pro) and V1.01 (DXi).
		Stuttering when used as insert in Logic Audio Platium 4.7.x. Workaround: 1. Download the ForceInPlace.reg file from the download page (or just click here) to your computer, then double-click on it. 2. Set the delay setting of the audio track where VT Lite or VT Pro is inserted to -46. This will compensate for the delay introduced when VT Lite/Pro is operating in “in-place” mode.
		Blank property page when using VT DXi. Fixed in V1.02 (installation problem).

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